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Staffing
Finding skilled staff is frequently a challenge for many agency principals. They expend considerable time and resources on recruiting, interviewing, and training staff often to lose them through attrition. Remote staffing is a scalable and reliable solution.
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Challenges Agencies Face
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ReSource Pro's Solution
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| Difficult to find quality staff |
Access to a pool of experienced, college educated, motivated staff |
| Managers must devote time to hiring, training, supervision |
Managers free to focus on core business |
| Attrition leads to lost knowledge, and lost days |
No turnover, staff shortages or lost knowledge |
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Productivity and Performance
Because of the 12-hour time difference between the US and China, ReSource Pro functions as a nightshift for its clients. Freeing daytime staff from routine processing allows them to become more productive, improving service, turnaround times and ultimately premium volumes.
ReSource Pro employees are all college-educated, well-trained and fluent English speakers. Lacking many of the distractions of typical US agency employees, their efficiency and accuracy levels are very high.
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Challenges Agencies Face
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ReSource Pro's Solution
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| High % of time spent by staff on routine processing |
30-50% less time processing means 30-50% more client time |
| Lag in customer response times leads to backlogs |
With overnight processing, agency operates almost 24hrs for rapid response times |
| Performance stagnation |
Continuous process improvement |
| Processing error rate always a risk and a problem |
Transparent procedures, few distractions and quality control typically reduce error rate |
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Costs
To increase competitiveness, many insurance agencies across America have turned to ReSource Pro in an effort to cut costs. ReSource Pro is able to leverage its low cost structures through its operations in China, process expertise, resources and ability to scale to deliver these business benefits.
ReSource Pro employees represent considerable cost savings for agencies; savings that go straight to the bottom line. So while your agency’s revenues are growing you get to keep more of what you earn. Some clients have described increases of 10% to EBITDA due directly to ReSource Pro and as much as $500,000 savings in one year.
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Challenges Agencies Face
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ReSource Pro's Solution
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| Personnel are largest agency expense (salary, benefits ...) |
Personnel costs reduced typically by 40 - 60% |
| In-house personnel require extra overhead in office space, computers, support ... |
Remote staffing means no infrastructure overhead |
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