Past Events

Maximizing Advanced Agency Management Opportunities in a Changing Market & Distribution System
Miami, FL - November 2011
- Agenda

The Innovation Advisory Council
New York, USA - July26-27, 2011
- PowerPoint Presentation

Creating a Culture of Passion and Profitability
Las Vegas, March 2011
- Agenda
- PowerPoint Presentation

Systems Thinking
Napa, Ca - July 2010
- Agenda
- PowerPoint Presentation
- Article: Seeing Your Company as a System
- Case Study: Hanover Insurance


The Cost of Quality
New York, NY - April 2010
- Agenda
- PowerPoint Presentation
- Working Knowledge-Business Leadears
- ASQ-Improve Business Results
- ASQ-Making Every Issue the Only Issue

Talent Management
Memphis, TN - October 2009
- Agenda
- PowerPoint Presentation
- The Case of the Beleaguered Broker

Financial Performance Benchmarking
New York, NY - June 2009
- Agenda
- Benchmarking White Paper

Lean for Service
Long Beach, CA - February 2009
- Lean White Paper
- PHP Case Study

For information on IAC or join one of our upcoming events, please contact Sophie Charalambous, at 212.297.3183 or email sophie@resourcepro.com