ReSource Pro - Careers

- Processes routine insurance tasks, activities and functions with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards.
- Operates client system according to business needs. Meets client performance standards.
- Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
- Reports problems promptly to supervisor and takes initiative to find solutions.
- Responds promptly to client requests.
-Uses email to communicate with clients. Composes emails that are clear, polite, and well-organized.

Requirements:

- College degree or above
- Ability to write well-organized business reports/emails and converse in English
- Intermediate computer ability with Windows and MS Office
- Ability to pay attention to details
- Ability to learn new things quickly
- Able to cooperate with team members

New graduates are welcome to apply for this position.

请同时投递您的中英文简历，没有英文简历者不予考虑！

Position 2: Night Shift Client Assistant 客户助理（办公室文员类） 10人

Global outsourcing company provides day and night service to their clients. ReSource Pro – selected as one of the top 100 outsourcing companies in the world is looking to provide day and night service to its client in the United States. As a Night Shift Client Assistant, you will have a chance to work with our American clients conveniently.

Responsibilities:

- Processes routine insurance tasks, activities and functions with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards.
- Operates client system according to business needs. Meets client performance standards.
- Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
- Reports problems promptly to supervisor and takes initiative to find solutions.
- Responds promptly to client requests.
- Uses email to communicate with clients. Composes emails that are clear, polite, and well-organized.

Requirements:

Compensation and Benefits:

- 2500+ RMB / month
- Free apartment
- 300 RMB Lunch and Transportation Allowance
- Full five National Insurance Items, Housing Fund, and Supplemental Health Insurance
- 11 days paid Chinese national holiday and 15 days paid leave per year
- Free physical examination per year
- Free meal at 0:00 per working day

Work Time:

7 working hours depends on the client’s time zone and request (for east coast client, it is normally 9pm to 5am with one hour break.)

New graduates are welcome to apply for this position.

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Support needed assessment activities, and then design and develop components of coursework for a specialty learning area.
- Deliver courses and materials, including classroom, self-study, and small group tutorials to improve the trainees knowledge and skills.
- Gather feedback regarding coursework and other developmental activities, seek for continuous improvement.
- Identify additional development needs through interaction with other employees.
- Create and administer staffing and recruitment budget and monitor costs to ensure the appropriate use of budget.

Requirements:

- Bachelor degree or above
- Minimum 2 years work experience, training-related experience strongly preferred
- Good English skills(verbal and written)
- Proficiency with Microsoft Office software
- Training design/development skills preferred
- Insurance knowledge preferred

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Conduct needs assessments and then design and develop coursework for a specialty learning area (professional development, insurance, management, On Boarding programs etc.) within the Corporate University. The Senior Developer should be able to lead each phase of the development cycle and obtain content for the coursework through Content Experts and other sources.
- Deliver courses and materials, including classroom, self-study, and small group tutorials.
- Conduct other developmental activities, including skill assessments and responses to specialty area-related questions and ad hoc requests.
- Work closely with internal and external content experts as appropriate to ensure accuracy of program content and reflect the latest developments for the specialty area.
- Coach and share knowledge with other Designer/Developers to improve performance across the team.
- Evaluate coursework and other developmental activities and develop recommendations for improvement as appropriate.
- Identify and assess additional development needs through interaction with other employees and provide recommendations to meet those needs.

Requirements:

- Bachelor degree or higher
- TEFL/ TESOL Certificate or the equivalent for the specialty learning area that includes the English program
- Minimum 3 years experience in course design/development or relevant work
- Strong English skills (For the specialty learning area that includes the English program, fluency is a requirement)
- Strong communication verbal and written communication skills
- Excellent English Language editing for the specialty learning area that includes the English program
- Training design/development skills
- Strong domain knowledge
- Proficiency with Microsoft Office software
- Insurance knowledge preferred

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Manage the needs assessment, design, and development of coursework for a specialty learning area (professional development, insurance, management, On Boarding programs etc.) within the Corporate University facilitate staff development.
- Manage the daily operations of the program to ensure seamless delivery of courses and materials, and timely completion of other developmental activities.
- Develop high performing Designer/Developers and ensure overall team effectiveness to meet program, departmental, and corporate goals.
- Ensure quality of coursework and other developmental activities through evaluation and ongoing maintenance.
- Communicate and collaborate with all other departments regarding existing coursework and other developmental activities, and to identify and clarify needs across the organization.
- Draw upon internal and external content experts as appropriate to ensure accuracy of program content and reflect the latest developments for the specialty area.

Requirements:

- Bachelor degree or higher
- TEFL/ TESOL Certificate or the equivalent for the specialty learning area that includes the English program
- Minimum 3 years experience in specialty learning area or related environment and 2 years experience in management
- Strong English skills (For the specialty learning area that includes the English program, fluency is a requirement)
- Strong communication skills
- Strong planning and organizational skills
- Training design/development skills
- Leadership and staff development skills
- Domain knowledge
- Facilitation skills

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Work independently to support needs assessment activities, and then design and develop components of coursework for a specialty learning area (professional development, insurance, management, On Boarding programs etc.) within the Corporate University ensure the courses are aligned with the business needs and trainees’ current competency level.
- Deliver courses and materials, including classroom, self-study, and small group tutorials to improve the trainees knowledge and skills.
- Support and conduct other developmental activities, including skill assessments and responses to specialty area-related questions and ad hoc requests to meet the business training needs.
- Gather feedback regarding coursework and other developmental activities, seek for continuous improvement.
- Identify additional development needs through interaction with other employees.

Requirements:

- Bachelor degree or higher
- Minimum 2 years work experience, training-related experience strongly preferred but not required
- Good English skills (For the specialty learning area that includes the English program, fluency is a requirement)
- Facilitation skills
- English Language editing for the specialty learning area that includes the English program
- Domain knowledge
- Proficiency with Microsoft Office software
- Training design/development skills preferred
- Insurance knowledge preferred

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Conducts an effective interview using professional interview skills
- Communicates with team leaders to reach hiring decision. Keeps track of data for each part of the interview process to ensure interview quality.
- Provides well-organized, detailed training for new hire and give the prompt & objective feedback to the supervisor as to the new hire’s work performance.
- Provides comments on improving the effectiveness of all process.
- Coordinates with learning and development team for smooth process of enrollment and graduate placement. Identifies the problems in time and provide solutions as well.

Requirements:

- University Degree; CET6 or above
- 2-3 years related work experience is preferred
- Strong communication and organization skills
- Intermediate level facilitation skills
- Ability to work independently or in a team
- Takes initiative and proactive with creative problem solving, resourceful

Reporting Structure:

    Recruiting Manager
            ↑
    Recruiting Supervisor
            ↑
    Recruiting Specialist
            ↑
    Recruiting Assistant

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Provide assistance in researching, evaluating, and executing on IT projects meant to improve the helpdesk’s service.
- Monitor the ticket system, follow help desk procedure to diagnose and respond in a timely, standardized, and customer service manner to user support requests. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet the business needs.
- Handle the setup, configuration, and maintenance of office computers and related equipment including printers, wiring system, and phones to maximize employee efficiency, minimize employee downtime.
- Provide technical experience to Helpdesk Assistants to resolve some escalated issues.
- Document issue resolution and recommend changes to procedures to reflect current state.

Requirements:

- Bachelor degree or above
- Computer Science or IT related major
- Minimum 3 year work experience in IT related work experience
- Fundamental computer skills in Windows and MS office, especially Word, Excel.
- PC troubleshooting knowledge
- Good customer service skills, communication skills and problem solving skills.
- Good English skills (verbal and written)
- Linux and Windows server skills preferred
- Basic network troubleshooting skills preferred

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Monitor the ticket system, follow help desk procedure to diagnose and respond in a timely, standardized, and customer service manner to user support requests. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet the business needs.
- Handle the setup, configuration, and maintenance of office computers and related equipment including printers, wiring system, and phones to maximize employee efficiency, minimize employee downtime.
- Provide assistance in researching, evaluating, and executing on IT projects meant to improve the helpdesk’s service.
- Document issue resolution and recommend changes to procedures to reflect current state.

Requirements:

- Bachelor degree or above.
- Majored in Computer Science and IT related.
- Minimum 1 year work experience in IT related work experience.
- Fundamental computer skills in Windows and MS office, especially Word, Excel
- PC troubleshooting knowledge.
- Good customer service skills.
- Good communication skills.
- Problem solving skills.
- Good English skills (verbal and written).

请同时投递您的中英文简历，没有英文简历者不予考虑！

Responsibility:

- Source and screen candidates efficiently and recommend qualified candidates for interview through multiple channels;
- Conduct the 1st round interview to select the qualified candidates for the further interviews according to the results.
- Coordinate with Recruiting Specialist and functional departments to arrange further interviews efficiently and to update related interview/recruiting record/ results accurately.
- Sign the training agreement and explain all details about the Prep School program to the trainee; coordinate with the Learning and Development team for other related administrative work.
- Coordinate with all functional departments to initiate the on-boarding process for new hires.
- Assist in generating different recruiting reports efficiently and accurately.
- Assist in maintaining/developing all recruiting channels efficiently to make sure all advertisements are posted correctly, professional and attractively; update all recruiting expenses correctly to ensure all the expenses are under the control.

Requirements:

- A junior in a bachelor program or a first/second year student in a master program.
- Good verbal and written communication skills, especially in English.
- Intermediate level facilitation and strong organizational skills.
- Ability to work independently as well as a team player.