Outsourcing Is Not an Option: It Is a Necessity for Success

Any CSR will tell you: "We're hired to serve customers, but we're judged on the processing of paper." Insurance entities deal with an exhausting amount of data, and the most successful agencies are learning that it's best to outsource routine processing tasks in order to free up employees to focus on growth. Explore the ways in which outsourcing can optimize your organization's performance in the productivity, employee retention, and profitability fields.

Lean Six Sigma Process Improvement: Strategic Operational Efficiency

The Lean Six Sigma methodology was first adapted to improve manufacturing processes in the telecommunications industry, but over more than two decades it has effectively boosted productivity and efficiency levels at companies of all sizes across the business spectrum. ReSource Pro, a leader in data process outsourcing, has refined this management process in order to apply its key points to the insurance industry. Learn how to streamline workflows, identify roadblocks, and treat the cause - rather than the symptoms - of any shortcomings for maximum gains in strategic operational efficiency.

Insurance BPO State of the Industry

Gain insight into the transformational power of Business Process Outsourcing as it applies to the insurance industry. Learn how a unique team of processing specialists can increase the efficiency and accuracy of your procedures while minimizing your E&O exposure. Familiarize yourself with standard operations designed to secure data at all levels. Explore the ways in which a dedicated relationship between client and provider can ultimately benefit both parties, and learn about the many financial and operational gains that outsourcing services can provide.

Maximizing ROI from Outsourcing

Outsourcing is not an expense - it's an investment in net profitability. Learn how organizations that utilize BPO services are expanding their bottom lines with increased sales and growth rates, lower E&O exposure, decreased employee turnover and HR expenses, effective redeployment of existing staff, and improved morale, productivity, and efficiency. 

Time: The Ultimate Differentiator

There are few truly unique differentiation factors in the insurance industry, because nearly every product and service can be replicated. The exception is time, because it is both limited and extremely valuable. Imagine how much more efficient your business could be if everyone on your staff had the time to truly serve your customers and if every producer had ample time to prospect, nurture, and add new clients to your book of business. BPO services provide that edge by freeing staffers from time-consuming processing tasks and allowing them to spend more work hours delivering the services that clients value most.

Managing BPO: A Broker's Perspective

Experience the BPO process from a broker's perspective. Learn how to introduce the concept to employees in a positive way, manage the long-distance service relationship, effectively redeploy in-house talent, and turn your office into a more inspiring workplace. Learn about the value of mutual operational visits, and figure out what it all means to your bottom line.

Securing & Protecting Data

Data theft has become a pervasive issue in today's digital world and a major factor in every business's risk management operations. Security concerns are especially critical in the data-intensive world of insurance, where confidential information often crosses international geo-political borders and may be subject to multiple regulatory statutes. The industry-standard ISO 27001 data security certification requires a grueling and intensive third-party review process encompassing the BPO vendor and all client interfaces. Learn more about how this certificate has become a necessary tool for both BPO providers and those seeking their services.

Insurance Process Outsourcing: Benefits and Misconceptions

"Outsourcing" is a charged word: for most Americans, it brings thoughts of inbound call centers and customer service departments. Insurance process outsourcing, on the other hand, is more like having a company night shift working to finish your back office processing tasks while you sleep. Learn from selected case studies how ReSource Pro offers a different kind of outsourcing, utilizing Lean Six Sigma management techniques to enable insurance agencies and MGAs across the country to dramatically increase profitability and efficiency while improving employee engagement and morale.