| Welcome to the Summer Edition of ReSource Pro's Quarterly Newsletter! | |
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Strategy Is Your Key to the Future This issue's focus is strategy: how is the insurance industry changing, and how can you position your business to benefit from this transformation? If outsourcing forms a key part of company strategy, how can you enhance your future ROI? We're no longer new to this business, and the numbers tell us that our most successful clients are those who approach the provider/customer relationship as a strategic opportunity rather than a short-term solution to isolated problems. In this issue we'll begin to explain what that conclusion means and why it's so important to you, the client and trusted partner. A Seasoned Veteran's Perspective We start by interviewing one of our very first employees, Violet Xu, who has grown from a processing specialist into ReSource Pro's Vice President of Processing and an expert in all things insurance. She explains how the company has matured with age and outlines the ways in which clients can use our services even more effectively moving forward. A Well-Trained Workforce Is a Great Investment Next is an intriguing article on team management strategy comparing Steve Jobs' "Apple University" project to ReSource Pro's successful efforts to design an ongoing training program for its employees. The Market Hardens - What Does It Mean for You? I've written an extensive review of the hardening insurance market and an explanation of how strategic outsourcing services can help agencies can succeed and flourish despite the challenges that will surely arise in the coming months. What Is "Strategic Outsourcing?" Finally, we've included an article exploring why clients who view their outsourcing providers as long-term strategic partners usually come out on top. We wish everyone a summer of fun, relaxation and, of course, hard work. Best wishes and feel free to contact me: editor@ReSourcePro.com
Jack Burke, Editor |
IN THIS ISSUE |
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Meet Violet Xu As one of ReSource Pro's very first employees, Vice President of Processing Violet Xu offers a unique perspective on the changes affecting the company, its clients, and the insurance industry at large. Communications Specialist Patrick Coffee interviewed Violet to get her thoughts on ReSource Pro's history and the value of developing an intimate, strategic relationship between client and service provider. Read More... |
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Taking a Cue from Apple When news leaked out that Apple founder/CEO Steve Jobs had set up his own internal "university" program, all kinds of media outlets reported the story and put their own spin on it. But Apple isn't the only company to see the value in designing a formal employee education program. ReSource Pro also created an insurance college and "prep school" to better train its employees, and time has proven this project to be a very worthwhile investment. Read More... |
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Adapting to a Changing Market The critics have spoken: the insurance market is hardening around the world, and many businesses will suffer for it. How can forward-thinking agencies flourish despite these challenges, and what role can business process outsourcing services play shaping in their future success? Read More... |
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Strategic Outsourcing: Where Do You Fit on the Service Scale? Business process outsourcing provides the greatest returns to companies that integrate services into a larger plan for the future. Once a company has decided to make BPO an element of their ongoing strategy, how can they best position themselves to enhance their ROI? Read More... |
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ReSource Pro is the leading provider of business process outsourcing solutions to the insurance industry. We transform processing operations into engines of revenue growth, profitability, and competitive advantage.
