ReSource Pro, the leader in insurance business processing, will be holding the 3rd Innovation Advisory Council meeting on October 6th at Lipscomb and Pitts Insurance in Memphis, TN.

The Council, comprised of ReSource Pro clients, will focus on talent management tools and processes that are relevant to a successful business operation. The program, which is being conducted by Pat Licata of New Heights Consulting, is designed to expand leadership thinking about leveraging Talent Management tools to become more profitable.

This interactive workshop will focus on how to maximize the value of time spent on key activities that drive profit (e.g. customer face time, prospecting, customer service, etc.) and minimizing (or shifting) lower value work (e.g. processing.) You will gain key insights into how to execute this change via a discussion of the principles involved in behavior change and change management, including the key steps that need to be taken to implement change. Finally, we will touch upon incentive structures and how to evaluate whether current incentives motivate desired behavior.

This interactive workshop will focus on how to maximize the value of time spent on key activities that drive profit (e.g. customer face time, prospecting, customer service, etc.) and minimizing (or shifting) lower value work (e.g. processing.) You will gain key insights into how to execute this change via a discussion of the principles involved in behavior change and change management, including the key steps that need to be taken to implement change. Finally, we will touch upon incentive structures and how to evaluate whether current incentives motivate desired behavior.

This meeting will provide ReSource Pro clients tools to:

• Diagnose the current state (how people spend their time, skills, etc.)
• Compare current state to best practices and your organization's goals
• Analyze gaps and identify high-return actions
• Develop an implementable and sustainable action plan

Dan Epstein, ReSource Pro CEO, explained, “This is a continuation in our process of providing clients with the tools and expertise to effectively and successfully grow their businesses – even in tough economic climates.”

About ReSource Pro

ReSource Pro is the leading specialist in the improvement of insurance processing. Insurance agencies and carriers delegate over 1,000 routine back-office tasks to ReSource Pro every day, enabling clients to better focus on the business of growing premiums and profit margins, ReSource Pro can analyze their entire operation, streamline core processes, and apply lean management practices to eliminate workflow redundancies, company wide.
For more information, visit www.ResourcePro.com.